SHIPPING & LOCAL PICKUP POLICY

🛠️ Production Time
Production time varies by product. Each listing includes its specific production timeframe—please read it carefully, as some items take longer. On average, most items are ready within 3–4 business days (Monday–Friday, excluding weekends and holidays).

🚚 Shipping Time
After production, shipping typically takes 4–7 business days (Monday–Friday, excluding weekends and holidays). You’ll receive a tracking number by email when your order ships.

⚠️ Important Notes

We are not responsible for shipping delays or lost packages once a carrier (USPS/UPS) has accepted the parcel.
Each package includes $100 of shipping coverage. If a package is lost, we’ll provide the info you need to file a claim; the customer must follow up with the carrier—TashMade cannot contact or resolve with USPS/UPS on your behalf.
Please double-check your shipping address at checkout; changes aren’t guaranteed after an order is placed.
Refunds aren’t available for carrier delays or issues outside our control.
✨ We’ll always do our best to guide you through the process, but final resolution must go through the shipping carrier.

📍 Local Pickup Policy

Free local pickup is available at:
Minerva Drug Mart
1145 Alliance Rd NW, Minerva, OH 44657

✅ Scheduling Your Pickup
Once your order is ready, you’ll receive an email with instructions to schedule a pickup time. The customer chooses and confirms the pickup time — so it’s very important to arrive promptly.

⏰ Late Arrivals & Reschedules
If you notify us before your scheduled pickup time that you’re running late or need to reschedule, you may reschedule one time only.

If you fail to show up, or are more than 5 minutes late and I have already left, your order will no longer be available for pickup and the No-Show Policy will apply.

🚨 No-Show Policy
If you miss your scheduled pickup without proper notice:

You will be sent an invoice for $6.50 plus tax for shipping.
Your order will be shipped to the address on file.
Refunds are not available for no-shows.
Once marked as a no-show, pickup will no longer be an option for that order.

✨ Since you select and confirm your pickup time, there are no exceptions for late arrivals or no-shows.

RETURN & EXCHANGE POLICY

Because every order is made specially for you, we do not accept returns or exchanges. 🚫

✅ If there’s an issue with your order

Every item is inspected before shipping to ensure quality. We also frequently film the making process for social media purposes as well as insurance, to document the quality of our work.
If your item arrives damaged, defective, or has an error caused in the manufacturing process, you must contact us within 3 business days of receiving your order. Please provide clear images and detailed notes of the issue.
In the event that we are at fault, we will create a replacement item and get it to you as soon as possible. Refunds are not permitted, even in these cases.
If your item is damaged due to a shipping issue (ex: damaged packaging, not a manufacturing error), we will provide you with the information needed to file a claim with the shipping carrier. Claims must be submitted by the customer directly to USPS or UPS.

🚫 Wrong Sizes
We cannot accept returns or exchanges if the wrong size was ordered. If you’re unsure about sizing, please contact us before placing your order or submit a custom order request to confirm measurements.

⚠️ Imperfect Collection
Some items are sold at discounted prices as part of our Imperfect Collection. These products include detailed descriptions and photos of flaws. If you purchase from this collection and fail to read the description, we are not liable to replace the item.

🚨 No-Shows
Refunds are not available for missed pickups or no-shows. In those cases, shipping will be the only option to receive your order. You will be invoiced for shipping fees, and your order will not be released until that invoice is paid in full.

✨ Important Reminder
Please read all item descriptions carefully, check personalization details, and confirm your sizing before submitting your order.