FAQ

What is the turnaround time for your products?

Each product listing includes an estimated turnaround time in the description. Custom orders may have different turnaround times, which will be provided during our consultation. Please refer to the product details for specific information.
Can I insert an image, video, or gif in my FAQ?

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
Can all of the products be personalized?

The majority of our products can be personalized. If you have a product that does not show that option, contact me and I will give you further information.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
Do you ship internationally?

Currently, we do not offer international shipping. However, we are working towards expanding our shipping options to include international destinations in the future.
Can you create items that are not listed on the website?

Yes, we can create custom items that are not listed on the website. Please email us directly at tashmadeshop@gmail.com or submit a custom order request. We will reach out to discuss your specific needs and confirm if we can create the item you're interested in.
What should I do if I provided the wrong address for my custom order?

If you provided an incorrect address and the item has already been shipped, TashMade Shop is not responsible for the lost item, and no refund or exchange will be given. If the mistake is caught before a tracking number is issued, we will do our best to correct the issue, but it is not guaranteed.
How do I edit or remove the “FAQ” title?

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
What should I do if my item arrives damaged?

Due to the custom nature of our products, all sales are final. We only accept returns for exchanges if there was an error on our part (e.g., spelling error, wrong item sent, damaged items). Please check the Refunds, Returns & Exchanges tab for more information.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.