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  • What is the turn around time on your products?
    Each product gives an estimated turn around time in the description. New Custom orders may have different turn around times. During our meeting I will provide a estimated time for your custom items.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • Can all of the products be personalized?
    The majority of our products can be personalized. If you have a product that does not show that option, contact me and I will give you further information.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Do you shipp Internationally
    We do not ship Internationally but are working toward shipping all around the world.
  • Do you make items that are not listed on the website?
    Yes. Please email me directly or submit a custom order request. I will reach out to you to discuss if I can make the item you're interested in.
  • I put the wrong address on my custom order. What do I need to do?
    If the customer provides an incorrect address and the item is shipped, TashMade is NOT responsible for the lost item nor will a refund or exchange be given. However, if the mistake is caught before a tracking number is issued we will do our best to correct the issue but it is not guaranteed.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • My item arrived damaged. Can I have a refund?
    Due to the nature of our products, ALL sales are final. We only accept returns for an exchange if there was an error at the fault of TashMade (Spelling error, wrong item sent, damaged items) . For more information check out the Refunds, Returns & Exchanges tab
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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